EBCSWIM is a bespoke, made to order boutique, offering our customers the benefit of receiving advice during the order process in order to make sure your items are perfect and created just for you, with this in mind please Take note of our policies on Delivery & Returns below;
DELIVERY -
We aim to despatch orders within 10 working days, (Monday - Fridays) excluding bank holidays . If you require an order before our turn around times, this would be classed as RUSH order please CONTACT US PRIOR to ordering to see if possible - [email protected] - this service has an additional charge. All orders placed on non working days (saturday -sunday) will processed on the following working day. Despatch days start from the working day after your order was placed.
All orders are then despatched via Royal mail 1st class signed for service please allow 1-3 working days for this service to deliver your item, which require a signature on delivery. By shopping with EBCSWIM, you accept that Royal Mail is sufficient evidence your item has/will be delivered.
This is a guideline and during busy periods turnaround times can alter.
International delivery Inc Ireland:
10 working day despatch. Royal mail airmail is used for this service, please allow an additional 5- 7 working days for this delivery, this service requires a signature on arrival.
Returns -
All items are made to order to
therefore we offer a no returns.
although we do offer free alteration service
If you have any queries about this before ordering please contact us: [email protected] We stress the importance of this policy & once an order is placed it can not be cancelled.
Please be mindful when choosing fabrics & colors when ordering, as wrong choices can not be exchanged/returned.
This policy is offered in addition to your legal rights.
Of course, if the item is faulty, and has been reported to us within 5 working days, via email: [email protected] A full refund will be issued, providing the product is returned in its original state un-warn and un-used. Any loss or damage to the product will be held accountable by yourself; the customer. Please be aware all postage costs are NON- refundable. The cost of postage of returns is at the customers expense.
When returning goods to EBCSWIM, Recorded delivery is advisable. We will not be held accountable if a return product does not reach us.